Privacy & Policy
Privacy Policy – FreshAndCleanHome
At FreshAndCleanHome, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our products and services.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website or purchasing from FreshAndCleanHome, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information from you when you use our website, make a purchase, or contact us. This information may include:
- Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect personal details such as:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment details (credit/debit card information)
- Non-Personal Information: We may collect non-personal information automatically, such as:
- Browser type and version
- Device type and operating system
- IP address
- Pages visited on our website
- Referring websites
- Usage data and browsing patterns (through cookies or similar technologies)
2. How We Use Your Information
We use the information we collect for several purposes, including but not limited to:
- Processing and fulfilling your orders: To complete your purchase, process payments, and deliver products to the correct address.
- Customer service: To respond to inquiries, provide support, and resolve issues related to your orders or products.
- Marketing and communications: To send you promotional emails, newsletters, or special offers if you have opted in. You can opt out of marketing emails at any time.
- Improving our services: To enhance your shopping experience by analyzing trends, improving website functionality, and customizing content.
- Legal obligations: To comply with applicable laws and regulations, or to protect our rights and interests.
3. How We Protect Your Information
We take the security of your personal information seriously and have implemented appropriate technical, organizational, and administrative measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
- Encryption: We use Secure Socket Layer (SSL) encryption for transactions and payment processing to protect your sensitive information.
- Secure payment processing: Payment details are processed through secure third-party payment gateways. FreshAndCleanHome does not store credit card information on our servers.
- Access control: We restrict access to your personal data to authorized personnel only and require that all our employees and contractors adhere to strict confidentiality agreements.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing payments, and fulfilling orders, such as:
- Payment processors: To securely process your transactions.
- Shipping and delivery companies: To deliver your orders to the correct address.
- Email service providers: To send marketing communications or updates on your order.
These third parties are obligated to keep your information confidential and are not authorized to use it for any other purposes. We may also disclose your information in the following cases:
- To comply with legal obligations, such as responding to a subpoena, court order, or other legal process.
- To protect the rights, property, and safety of FreshAndCleanHome, our customers, or others.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize your browser, track your preferences, and improve the functionality of our website.
You can control the use of cookies through your browser settings, including the option to block cookies or delete them. However, if you disable cookies, some parts of our website may not function properly.
6. Your Choices and Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: If your information is inaccurate or incomplete, you can request that we update or correct it.
- Deletion: You can request the deletion of your personal information, subject to any legal or contractual obligations we may have to retain it.
- Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section of our website.
7. Children’s Privacy
FreshAndCleanHome does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will take immediate steps to delete that information.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by FreshAndCleanHome. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing them with any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. Any updates will be posted on this page with the revised date, and we encourage you to review this policy periodically. Continued use of our website after any changes to this policy will constitute your acceptance of the updated terms.
Thank you for choosing FreshAndCleanHome. We value your trust and are committed to protecting your personal information.
