Return & Refund
Return & Refund Policy – FreshAndCleanHome
At FreshAndCleanHome, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your product, we offer a straightforward return and refund policy to ensure a smooth and hassle-free experience.
Our Return & Refund Policy
Eligibility for Returns
- You may return most unused and unopened products within 30 days from the date of purchase.
- To be eligible for a return, the product must be in new, unused condition and in its original packaging.
- Items that have been used or opened (except for defective products) cannot be returned.
- Non-returnable items:
- Gift cards
- Clearance or final sale items
- Custom or personalized products
How to Initiate a Return
- Step 1: Contact our customer service team via email or phone within 30 days of receiving your order. Please include your order number and the product(s) you wish to return.
- Step 2: Our team will provide you with a Return Authorization (RA) number and return instructions.
- Step 3: Pack the product securely in its original packaging, including all accessories, manuals, and any free gifts or promotional items received.
- Step 4: Ship the product back to us using the return label provided by our team (if applicable), or to the address we provide.
Note: The customer is responsible for return shipping fees unless the product is defective or damaged upon receipt.
Refund Process
- Once your returned product is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
- If your return is not approved (e.g., if the product is used, damaged, or not returned in its original condition), you may be offered a partial refund or an option for store credit.
Defective or Damaged Products
- If your product is defective, damaged, or incorrect, we offer a full refund or replacement. Please contact us immediately upon receiving the item, and include clear photos or a description of the issue. We will cover return shipping costs for defective or damaged products.
- If the product is a gift, you can return it for a refund, exchange, or store credit to the value of the original purchase.
Exchanges
- We do not offer direct exchanges. If you would like a different product, you must return the original item and place a new order.
- For defective or damaged items, we will provide you with a replacement, free of charge, as soon as we receive the original item.
How to Contact Us
- Online Chat: You can also chat with us directly via our website.
Exceptions
- We reserve the right to refuse a return or refund if the returned product does not meet the conditions outlined above. In cases of abuse or misuse of our return policy, we may limit or suspend your ability to return products in the future.
Eligibility for Returns
- You may return most unused and unopened products within 30 days from the date of purchase.
- To be eligible for a return, the product must be in new, unused condition and in its original packaging.
- Items that have been used or opened (except for defective products) cannot be returned.
- Non-returnable items:
- Gift cards
- Clearance or final sale items
- Custom or personalized products
How to Initiate a Return
- Step 1: Contact our customer service team via email or phone within 30 days of receiving your order. Please include your order number and the product(s) you wish to return.
- Step 2: Our team will provide you with a Return Authorization (RA) number and return instructions.
- Step 3: Pack the product securely in its original packaging, including all accessories, manuals, and any free gifts or promotional items received.
- Step 4: Ship the product back to us using the return label provided by our team (if applicable), or to the address we provide.
Note: The customer is responsible for return shipping fees unless the product is defective or damaged upon receipt.
Refund Process
- Once your returned product is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment. Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider.
- If your return is not approved (e.g., if the product is used, damaged, or not returned in its original condition), you may be offered a partial refund or an option for store credit.
Defective or Damaged Products
- If your product is defective, damaged, or incorrect, we offer a full refund or replacement. Please contact us immediately upon receiving the item, and include clear photos or a description of the issue. We will cover return shipping costs for defective or damaged products.
- If the product is a gift, you can return it for a refund, exchange, or store credit to the value of the original purchase.
Exchanges
- We do not offer direct exchanges. If you would like a different product, you must return the original item and place a new order.
- For defective or damaged items, we will provide you with a replacement, free of charge, as soon as we receive the original item.
How to Contact Us
- Online Chat: You can also chat with us directly via our website.
Exceptions
- We reserve the right to refuse a return or refund if the returned product does not meet the conditions outlined above. In cases of abuse or misuse of our return policy, we may limit or suspend your ability to return products in the future.
Customer Satisfaction Guarantee
At FreshAndCleanHome, we are committed to providing the best possible products and service. If you have any questions or concerns about our return and refund process, please don't hesitate to reach out to us. Your satisfaction is our priority, and we will do everything we can to ensure a positive experience.
