Shipping Policy

Shipping Policy – FreshAndCleanHome

Thank you for choosing FreshAndCleanHome for your household and cleaning needs! We strive to ensure that your order is processed and shipped in a timely manner. Below, you'll find detailed information about our shipping procedures, delivery options, and policies.

1. Shipping Locations

We currently offer shipping to the following locations:

• Domestic Shipping: We ship to all regions within [Country].
• International Shipping: We may offer international shipping to select countries. Please check at checkout to confirm whether we ship to your location.

2. Processing Time

• Order Processing: Once your order is placed, it will be processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: You will receive an order confirmation email once your purchase is complete. This email will contain your order details and estimated shipping times.

3. Shipping Methods & Delivery Times

We offer a variety of shipping methods to suit your needs. Delivery times may vary depending on your location and the shipping method selected during checkout.

• Standard Shipping:

  • Estimated Delivery Time: 3-7 business days (depending on location)
  • Available for most domestic addresses.

• Expedited Shipping:

  • Estimated Delivery Time: 1-3 business days (for major cities)
  • Available for select regions and at an additional charge.

• International Shipping:

  • Estimated Delivery Time: 7-14 business days, depending on the destination country.
  • International shipping fees and delivery times vary depending on the shipping method and destination. Any customs duties or taxes are the responsibility of the customer.

Please note: Delivery times are estimates and may vary due to factors such as weather, holidays, and unexpected delays from shipping carriers.

4. Shipping Costs

Shipping fees are calculated based on the weight and dimensions of your order, as well as the shipping method and delivery location. You will see the total shipping cost at checkout before completing your purchase.

• Free Standard Shipping: We offer free standard shipping on orders over [insert amount]. This offer may vary depending on promotions or discounts at the time of purchase.
• Flat Rate Shipping: For orders below the minimum threshold for free shipping, a flat rate shipping fee will apply based on your location.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking number to check the status of your order at any time.

6. Shipping Delays

While we strive to ensure that your order is delivered on time, unforeseen circumstances such as severe weather, high shipping volumes (e.g., during holidays), or carrier delays can affect delivery times. FreshAndCleanHome is not responsible for delays caused by third-party carriers or customs.

If your order is delayed, please contact our customer service team, and we will assist you in tracking your package and resolving any issues.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. FreshAndCleanHome is not responsible for orders that are delayed or lost due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us as soon as possible to correct it before your order is processed.

8. Order Issues or Damages

If your order arrives damaged, defective, or incomplete, please contact our customer service team within 7 days of receiving your order. We will assist you with a replacement or a refund, depending on the situation. Please keep all packaging materials and take photos of the damaged items to help us resolve the issue.

9. Lost or Stolen Packages

Once your order has been shipped and the carrier has confirmed delivery, we are not responsible for lost or stolen packages. If your package is lost or stolen after delivery, please contact the carrier directly with your tracking number. You may also want to check with your neighbors or local postal service in case the package was misdelivered.

10. International Orders and Customs

For international shipments, customs duties, taxes, and import fees may apply based on the destination country’s regulations. These fees are the responsibility of the customer, and FreshAndCleanHome is not liable for any additional charges incurred during the customs process.

Please note that certain items may be restricted or prohibited from being shipped internationally based on local laws and regulations. Check with your local customs office to ensure that the items you're ordering can be imported to your country.

We are here to help and will do our best to ensure your shopping experience is smooth and enjoyable.